Frequently Asked Questions (FAQs)

📩 How can I contact Vorin?

You can email us at shopvorin1@gmail.com, where our customer service team will be happy to help you with whatever you need!

🌎 Do you ship worldwide?

Yes, we ship worldwide!

📦 Where do you ship from?

We ship from our trusted suppliers to ensure fast and reliable delivery.

✏️ Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. However, once your order arrives, you may return it for a full refund if eligible.

💳 What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

⏳ When will my order be processed?

All orders are processed within 1-3 business days and shipped the next day after processing. Please note that during holidays and sale seasons, processing times may be longer. We process orders between Monday and Friday and do not ship on weekends.

🚚 How long will it take to receive my order?

Due to high demand, orders typically arrive within 2-4 weeks. Shipping times may vary based on your location.

📭 What if I don’t receive my order?

If you do not receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us at shopvorin1@gmail.com for assistance.

💰 Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in USD, meaning you may be required to pay duties and taxes once your order arrives in your country. These charges are determined by your local customs office and are the buyer’s responsibility. We are not responsible for customs delays. For further details, please contact your local customs office.

🔄 How do I return an item?

Please contact us at shopvorin1@gmail.com with your order details, and we will guide you through the return process.

⚠️ What if the item I received is defective, incorrect, or damaged?

If you receive a defective, incorrect, or damaged item, please email us at shopvorin1@gmail.com with:

• Your order number
• Photos of the item(s) and any packaging
• A brief description of the issue

We will do our best to resolve your case as quickly as possible.

💵 When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to your card-issuing bank within 7-10 business days after we receive your return or cancellation request. If you haven’t received your refund yet, we recommend contacting your bank or credit card company, as it may take some time for the transaction to be processed.